Dear Guest,

As you have been informed by a formal notification yesterday from our appointed Trustee, SkyEurope Airlines has applied for, and received court approval for a financial restructuring under Slovak Law. This process allows the company to implement a new business plan and attract additional investment while under protection from creditors for all claims arising from services delivered prior to 23^rd June, 2009. We continue to operate all flights and services during this restructuring process.

We very much regret being unable to process your refund or other claim that was made prior to the above cutoff date. This means that the amount we owe you is now considered ¡°old debt¡± under restructuring, and there is a legal process to file your claim, which must be made no later than 17^th August. This email is intended to give you initial guidance and options through this sometimes complex process.

You are offered two choices:

A) You will have to file your claim, either under Slovak Law, or under article 40 of European Council Regulation No. 1346/2000 (depending on country of residence). We will provide you with detailed guidance on the procedure and a list of answers to frequently asked questions, to be published on our website under the ¡®Reorganisation¡¯ section (http://www.skyeurope.com/en/about-us/update-on-skyeurope-reorganisation.aspx) by Tuesday (28^th July) next week. Once you file your claim it will be up to the restructuring process, led by our appointed Trustee and to be approved by the court, to decide what portion of the claim will be repaid, and under what timeline and schedule. SkyEurope Airlines will have limited control over this process.

B) SkyEurope Airlines offers you a credit note (voucher) equalling the full amount of the sum we owe you. This credit may be used to purchase transportation and related services with SkyEurope, following court ratification of the restructuring plan (a 3-6 month process).  Instructions on how to apply and detailed terms and conditions will be available on our website under the ¡®Reorganisation¡¯ section (link above).

You will have to choose one of the two options before the 17th August. Our website will be continuously updated with FAQ answers, we thrive to provide you with as much support and guidance through this process as possible. If there is a question you believe is not answered on the website, you may post it to FAQ@skyeurope.com. We sincerely apologise for the inconvenience caused, and hope we shall be able to make it up to you on one of our future flights.

Sincerely,

SkyEurope Guest Service